Wavespace Consultant | Tokyo

Job:               Permanent Contract
Location:      Tokyo
Capabilities: Big data & advanced analytics, Technology & digital
Language:  Japanese Professional level – JLPT N2

Organisation

Quality service provider helps and builds trust and confidence in the capital markets and in economies globally. We develop outstanding leaders who team up to deliver on our promises to all our stakeholders.

You will work here

We help you to design immersive programs for your people, customers and stakeholders. So you can understand how to adopt technology with speed and drive innovation programs at scale.

Our programs bring the right people together, giving them the mindset and collaborative tools to think differently. These days we are doing this both virtually and in-person for clients around the world.

Your key responsibilities

As a Wavespace Consultant, you will own the design, build and delivery of large scale, high production facilitated workshops for our client’s business transformation needs. In this role, you should be able to deliver quality client service, analyse complex problems and deliver insightful solutions. You will also be expected to have excellent communication skills, integrate into new teams and rapidly establish relationships. More specifically, the successful candidate should:

• Bring a unique set of skills to bear on the challenges facing our clients (industry trends, critical issues and concerns of board level executives, an understanding of the challenges faced within at least one of our target sectors, the ability to translate complex issues ranging from strategic, digital, customer, compliance, into coherent problem statements and the ability to design processes to enable organizations to resolve complex issues.
• Demonstrate rounded understanding of our capabilities (Organisational Change Management, Organisational Design, Digital transformation, customer experience, large scale transformation, technology enablement, process efficiency) and take a practical/business driven approach to solving complex client challenges within those focus areas
• Be up to date with key technology, consumer and industry trends
• Be able to influence and persuade stakeholders to gain support for workshop design decisions that help teams take a practical approach to solving issues and gaining client agreement
• Encourage and facilitate collaboration amongst team members, and promote an inclusive working environment
• Be able to identify and help manage any potential issues and risks during a client engagement
• Contribute to business development and client pursuit activities, by preparing proposals, presentations for potential clients and thought leadership brochures
• Identify and flag any follow-on engagement opportunities
• Support and lead certain engagement activities from planning through to implementation
• Develop the capabilities of the broader organization to encompass leading practices and innovative ways of working

Skills and attributes for success

• Understanding the toolkit for collaborative, design-led workshops that meet the needs of our clients’ reality and challenges (and on many occasions supporting the client in specifying their challenge)
• Development of a session design to support the client in:
  • Better understanding their challenge through a broadening of their exposure to aligned market trends, case studies, examples and leading practices
  • Supporting the client in bringing to bear an awareness of options that will drive significant change in relation to the challenge
  • Creating tactical and practical steps for resolution
  • Supporting the alignment of groups through collaborative activity in co-developing solutions
  • Generating momentum and a sense of engagement and excitement around the proposed solutions
• Managing the delivery of sessions ranging from 10 to 150 participants, ensuring a high quality seamless experience for all participants, an inclusive process that engages all, an action oriented event that maintains pace and a focus on outcomes that are both practical and short term.
• Continuously focusing on process improvement, innovation and quality of events and the experience of customers
• A depth of understanding and inquisitiveness to support the digital enablement of the collaborative experience and development of a truly connected collaboration offering 
• The ability to plan and manage multiple complex and critical projects across multiple locations under scrutiny of executive level internal and external customers

Your qualifications

• Organisational Change Management or other large scale transformation programs
• Project Management
• Large scale meeting management and facilitation
• Digital transformation
• Cultural/political awareness
• Deep personal EQ strength
• Ideally, you’ll also have:
  • Working knowledge of Design Thinking and Customer Experience
  • An advanced degree in a related field

Aside from the world-class messaging we deliver to leading companies, what makes us unique is our fun, transparent, highly entrepreneurial and collaborative culture. We work hard, play hard and love what we do together. Day in and day out, we know we can count on one another. If you think everything we’ve said so far sounds great, then we look forward to hearing from you!